Refund policy

Return and Exchange Policy

At Ellison Livewell, we strive to ensure that you are completely satisfied with your purchase. Please read our return and exchange policy below to understand your options.

Returns

 We do not offer refunds for any purchases made. 

Returns are only accepted for items that are faulty or have manufacturing issues. 

If you wish to return a faulty item, please contact us within 3 days of receipt with your tracking number. The shipping fee for returning faulty items will be covered by us. 

Exchanges

Exchanges are only accepted for clothing items. 

Customers must contact us within 3 days of receiving the merchandise to initiate an exchange, including your tracking number for faster assistance. 

Customers are responsible for the shipping costs associated with exchanges. 

Store Credit 

For any items returned (not faulty), we will issue a store credit only.

Store credits can be used for future purchases at Ellison Livewell.

How to Contact Us

For any questions or to initiate a return or exchange, please refer to our contact page on our website. We are here to help! Thank you for your understanding and support! Your satisfaction is important to us, and we appreciate your cooperation with our policies. Sincerely, Ellison Livewell Tel.(213)749-4907